PRIVACY POLICY

Effective Date: May 01, 2017 | Last Revision: October 18, 2021

In order to receive treatment services, users provide personal contact information as part of the registration and checkout processes for patients requesting treatment. Our Privacy Policy and your rights as a patient of Compcare Occupational Medicine & Urgent Care (hereinafter referred to as “Compcare”) are explained in the Privacy Practices below, which may be updated by us from time to time.

Subject to the limitations described in the Privacy Policy and Notice of Privacy Practices, we may use your personal contact information (name, mailing address, email address, phone number) to advertise and market our products and services to you (“marketing communications”). You consent to this use of your personal contact information for our marketing communications by your use of our website. You may unsubscribe to future email marketing communications by clicking on the “unsubscribe” link provided in our email marketing communications. Regardless of your decision to opt-out of future email marketing communications, we may still contact you if you are receiving services from us as a patient or caregiver. For purposes of this Policy, “we” means Compcare as part of the Presence Telehealth system, as described in the Privacy Policy and Notice of Privacy Practices, or an independent Compcare organization, such as Compcare.

CALL RECORDING

If you speak with Compcare employees, contractors, or business associates on the phone, your call may be recorded for quality purposes.

COOKIES AND WEB BEACONS

To learn what areas of our Site are most popular, we collect anonymous, non-personal data about the pages you visit using small files called “cookies” and “web beacons” or “pixels tags,” which may be sent by your web browser to us and stored on your computer’s hard drive. For example, we may use cookies to enable you to use certain website features, store your preferences, or recognize you when you return to our Site. We may use web beacons (also called pixel tags) on email communication with you (in the form of small graphic images) or on our Site to analyze your online behavior and measure the effectiveness of our site and the services we provide to you. Each cookie is automatically deleted after a period of time, or when you close your web browser. We use both cookies and web beacons to help us enhance your experience on our Site, improve navigation, site design, and learn more about your preferences. At this time, we do not honor “do not track” signals from a web site browser. You can limit the computer data we collect from you by setting your web browser to not accept or block cookies. If you limit the data we collect, some features on our Site may not work properly for you, and we may not be able to provide certain services to you through our Site. We utilize third-party applications to collect and manage usage data (for example, the number of visitors accessing the site). Third-party application vendors may have access to the usage data that we collect.

LOGIN SECURITY

As part of the registration process for patients or caregivers, the Site requires that you create a unique personal login ID and password. You are solely responsible for maintaining the safety and security of your login username and password. You should change your password if you believe that your confidentiality has been compromised.

COPYRIGHT

The content of the Site, including without limitation, text, graphics, images, and other material, including software developed and licensed by us, which permits the access and use of the Site (collectively the “Content”), is protected by intellectual property laws, including copyright laws. All right, title, and interest in and to the Content remains vested in us and shall not pass to you or any other user.

RESTRICTIONS ON USE

You may view or download copies of the material on the Site for your own personal, noncommercial use. You may not, and may not knowingly allow any third party to, (a) reverse-engineer, disassemble, decompile, reproduce, transcribe, translate into any language or computer language, re-transmit in any form by any means, resell, or redistribute the Content without our prior written consent; (b) reverse engineer or attempt to discover any underlying ideas, source code, processes, techniques, technology, design, formula, engineering, or algorithms of the Site; or (c) use the Site for commercial purposes or otherwise use or allow others to use the Site for the benefit of any third-party.

TRADEMARKS

The trade names, trademarks, service marks, logos, and slogans contained in the Site are the trade names, trademarks, service marks, logos, and slogans of Presence Telehealth, LLC, and/or its subsidiaries and affiliates (each a “Mark” and collectively the “Marks”). You are not authorized to use any Mark in any advertisement, publicity, or in any other commercial manner without our prior written consent. The trade names, trademarks, service marks, logos, and slogans contained in the Site that are not our Marks are the trade names, trademarks, service marks, logos, and slogans of their respective owners. References that we make to any specific trade name, trademark, service mark, product, service, or process of a third-party do not necessarily constitute or imply our endorsement, sponsorship, or recommendation of the third-party trade name, trademark, service mark, product, service, or process, unless otherwise explicitly provided.

LINKS TO OTHER SITES

This Site and Content may contain links to websites operated by third parties. These links are provided solely for convenience and reference purposes only. The inclusion of any such link does not imply that we endorse the content of any web site to which the Site provides a link, nor are we liable for your reliance on or use of any information or materials contained in them.

NO MEDICAL ADVICE

Information we provide on the Site is intended for general educational purposes and is not intended to be medical advice to you or any other person. You should always consult with a medical provider about your health and medical questions and never rely on this website, or any other website, alone to make medical decisions.

We specifically do not intend for you to interpret anything on this Site as advocating the self-management of your health or medical condition or used as a substitute for professional medical advice. Never delay seeking medical advice or disregard any medical advice you have received from your provider because of anything you read on the Site.

USER FEEDBACK

You may be asked to provide feedback on your Compcare experience. This feedback is always optional and your choice. This feedback may be hosted and stored at a third-party site. You agree to not provide any personally identifiable information such as name or insurance ID as described on the feedback screen.

LIMITATION OF LIABILITY

In no event shall we be liable to anyone for any delays, inaccuracies, errors, or omissions with respect to the Site or the transmission or delivery of all or any part of the services, for any damage arising thereof, or any results obtained from the use of the Site.

GOVERNING LAW AND FORUM FOR DISPUTES

The existence of the Site and the fact that you can access it from anywhere is not intended and should not be construed to mean that we are conducting business in all states of the United States of America, nor do we consent to submit to the personal jurisdiction of the state or federal courts in any state in the United States, except the State of Minnesota. By using our Site, you are agreeing that any claim or action arising directly or indirectly from the use of the Site shall be brought only in Minnesota state court in Hennepin County, Minnesota or in the United States District Court for the District of Minnesota and shall be construed in all respects under the laws of the State of Minnesota, exclusive of its choice of law or conflict of law provisions.

 

 

HIPAA Notice of PRIVACY practices

This Notice describes how medical information about you may be used and disclosed and how you can access this information. Please review it carefully.

Effective Date: May 01, 2017 | Last Revision: October 18, 2021

SUMMARY

Our mission is to improve health and well-being in partnership with our members, patients, and community. We want you to feel supported and informed in your care and coverage. This includes explaining how we use and manage your information, and your rights and choices related to that information. Privacy is a complicated subject. We know it can be confusing, especially as different state and federal laws come into play. We honor the trust you place in us by choosing us for your treatment and care. We hope this summary of your rights and choices, and our responsibilities for how we use and share your information, helps you understand how we follow the law and honor your trust. Your Information in this Notice, when we use “your information” we are referring to information that identifies you and relates to your health or condition, your health care services, or payment for those services. It includes health information, like diagnosis and treatment plans. It also includes demographic information like your name, address, phone number and date of birth.

YOUR RIGHTS AS OUR PATIENT

When it comes to your information and privacy, you have important rights under state and federal law. This section explains those rights. If you need assistance, we will explain the process, including if you need to put your request in writing.

You Have the Right To:

  • Get an electronic or paper copy of your information. You can ask to see or get an electronic or paper copy of your information. We will provide a copy or a summary of your information as quickly as possible. If there are records that we cannot share or if we limit access, we will help you understand why.
  • Ask us to correct your information. You can ask us to correct your information if you tell us why you think it is incorrect or incomplete. We may say “no” to your request, but we will tell you why in writing as quickly as possible. In that case, you can ask us to keep a copy of your disagreement (a written statement you provide to us) with your records.
  • Ask us to limit what we use or share. You can ask us not to use or share your information. We will always consider your request, but we may say “no” if it would affect our ability to provide care or service to you, or if we are unable to make the change in our systems. If you pay the full amount out-of-pocket for a service or item, you can ask us when you check-in not to share information about that service or item with your health plan. We will honor your request unless the law requires us to share that information with your health plan.
  • Request confidential communications. You can ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address. We will do our best to meet your needs.
  • Request a list of who has received your information. You can ask for a list (an “accounting”) of the times we have shared your information with outside organizations or individuals, who we shared it with, and why. We will include all the times we have shared your information, except for when it was for purposes of treatment, payment for your treatment, or health care operations, and certain other times when we have released your information (such as if you asked us to share it with another individual or entity and any releases we have already informed you about).
  • File a complaint if you feel your privacy rights have been violated. You can complain directly to us if you feel we have violated your privacy rights by contacting us using the information on the last page of this Notice. You can also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by using the information on the last page. We will not retaliate or act against you for making a complaint.

Your Choices

In some situations, you have additional choices about how we use and share your information. If you have a preference in the situations described below, submit your request to us in writing. Tell us what you are requesting, and we will review and process your request in accordance with the law.

You can tell us not to: share your information with your family, close friends, or others involved in your care; contact you to raise money to support our mission; share your information with others for health research. (We can still use your information for our own research, so long as it complies with applicable law.)

We must get your written permission before we: use or share your information to market another organization’s products or services; use or share your information to market our own products or services if another organization is paying us to do it or if the products or services are not health-related; or sell or rent your information to another organization.

OUR RESPONSIBILITIES

  • We protect your information because your privacy is important to us, and because it is the law. We must follow the Privacy Practices and responsibilities described in this Notice.
  • We must make this Notice available to you in our patient care locations and online at compcareclinics.com.
  • We can change this Notice, and the changes will apply to all information we have about you. If we make significant changes, we will post the new Notice at our patient care locations and online.
  • We will let you know quickly if a breach (unauthorized use or sharing) occurs that may have the privacy of your information at risk.
  • We will not use or share your information except as covered in this Notice unless you tell us we can in writing. You may change your mind at any time. Let us know in writing if you change your mind.
  • When the law requires us to get your permission in writing before we use or share your information, we will do so.
  • We will ask you for this permission when you first become a patient and occasionally after that. This allows us to better arrange for your care, payment for your care, and our operations as described in the Privacy Practices Policy. If you do not want to give us your permission, then we may not be able to bill your health plan for your services and may need to bill you personally. We may also not be able to coordinate your care.

How do we typically use and share your information? We typically use and share your information in the following ways:

To Treat You and Coordinate Care (Treatment)

We use and share your information to treat you. We share it with other professionals and organizations that are treating you or managing your care, and to create a safe and more coordinated care experience for you. This includes sharing within organized health care arrangements, such as physicians and practitioners on a hospital’s medical staff who work together to care for you. Examples can include, but are not limited to:

  • As your healthcare provider, we tell a Specialist or other healthcare provider who is treating you what medications you are taking to avoid dangerous drug interactions.
  • We may share your PHI to and through one or more Health Information Exchanges (HIEs) for which it partners in accordance with applicable law for treatment, care coordination, and related purposes. HIE is the electronic movement of health-related information among organizations such as health care providers according to nationally recognized standards.
  • We may use your health information to contact you to provide appointment reminders or to give information about other treatments or health-related benefits and services that may be of interest to you.
  • Please note that we do not need your permission to share your information in a medical emergency if you cannot give us permission due to your condition. Also, the organizations covered by this Notice do not need your permission to share your information with each other to provide treatment and services for you or for other permitted purposes.

To Bill for Your Services (Payment)

  • We can use and share your information to bill and obtain payment from health plans and others for care that you receive.
  • We send information about the service we provided to you to your health plan so it will pay us for those services.
  • We may contact your health plan to see if a service is covered before we provide that care.
  • Medicare and Medical Assistance: You should contact your managed care plan to find out whether the services will be covered for you. If you are a member of a Government Healthcare Program that does not cover CompCare services, you understand and agree that you are personally financially responsible for the full cost of the Compcare service because it is not a covered service under the program.

To Run Our Organization (Health Care Operations)

We use and share your information to improve the quality of your care and experience, and to manage our operations.

  • We use limited amounts of your information to help with licensing, accreditation, and evaluating quality.
  • We share limited amounts of your information with business associates – those we partner with to provide services on our behalf but who are not our employees or affiliates. These partners are required by law to safeguard your information the same way we do.
  • In the event our Company is sold or merged with another organization (change of ownership), your health information may become the property of the new owner.

Other Reasons We May Share Your Information

We are allowed or required to share your information in other ways that relate to public health and legal activities. We must meet specific conditions in the law before we can share your information for these purposes.

  • Follow the law. We use or share your information if state or federal law requires it.
  • Help with public health and safety issues. We share your information with public health authorities or other authorized agencies in certain situations, such as: disease prevention and control; to assist with product recalls; reporting adverse reactions to medications; reporting suspected abuse, neglect, domestic violence, or crimes in our care locations; and to prevent or reduce a serious threat to health or safety.
  • Help with health system oversight, such as audits or investigations.
  • Comply with special government functions such as military, national security, presidential protective services, and disclosures to correctional facilities.
  • Respond to organ and tissue donation requests. We use and share your information to help with organ or tissue donation.
  • Work with a medical examiner or funeral director. We may share your information with a coroner, medical examiner, or funeral director.
  • Handle workers’ compensation cases. We use and share your information for your workers’ compensation claims.
  • Respond to lawsuits and legal actions. We can use and share your information for legal actions, in response to a court or administrative order, or other lawful process.
  • We can share your information with authorized law enforcement officials.
  • With your written permission. If we want to use or share your information in a way not covered in this Notice or by law, we are required to get your written permission.

FOR INFORMATION, QUESTIONS, OR COMPLAINTS

Please talk to us at your place of care if you have any questions about this Notice. You can also contact us at:

Compcare Integrity and Compliance

7560 160th St W, Ste 100, Lakeville, MN 55044

Tel: 1-651-508-0936

Email: info@compcareclinics.com

Website: https://compcareclinics.com/

If you believe your rights have been violated, you may submit a complaint to Compcare Integrity and Compliance and/or the Secretary of the Department of Health and Human Services. We will review all complaints in a professional manner and keep you informed of your rights as our patient. We will not retaliate against you for any complaint you submit about our Privacy Practices.

U.S. Department of Health and Human Services

200 Independence Avenue, SW

Room 509F, HHH Building

Washington, D.C. 20201

Tel:  1-877-696-6775

Website: www.hhs.gov/ocr/privacy/hipaa/complaints

This Notice applies to all Compcare Sites and Providers*: Vendors, Specialists, Clinic Staff, and Associates who provide services at any of the organizations/entities on this list and specialty programs and services provided by any of the organizations/entities on this list.

*This may change from time to time as our organization changes and grows. This Notice will be updated as changes occur.

 

 

Notice of nondiscrimination & accessibility requirements

Effective Date: May 01, 2017 | Last Revision: October 18, 2021

DISCRIMINATION IS AGAINST THE LAW

Section 1557 of the Affordable Care Act (ACA) prohibits discrimination on the basis of race, color, national origin, age, disability, or sex. It is your right to receive appropriate health care services, including access to language interpreter services if needed.

Compcare complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, gender identity, or sexual orientation. Compcare Urgent Care does not exclude people or treat them differently because of race, color, national origin, age, disability, sex, gender identity, or sexual orientation.

COMPCARE OCCUPATIONAL MEDICINE & URGENT CARE PROVIDES:

  • Free Aids and Services to people with disabilities to communicate effectively with us, such as:
    • Qualified sign language interpreters
    • Written information in other formats (large print, audio, accessible electronic formats, other formats)
  • Free Language Services to people whose primary language is not English, such as:
    • Qualified interpreters
    • Information written in other languages

If you need these services, contact us at 1-651-508-0936.

FOR INFORMATION, QUESTIONS, OR COMPLAINTS

Complaints must be filed within 180 days from the date of the alleged discrimination.

If you believe that Compcare Urgent Care has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you or your legal representative can file a complaint in person, by mail, or by email at:

Compcare Integrity and Compliance

7560 160th St W, Ste 100

Lakeville, MN 55044
Tel: 1-651-508-0936
Email: info@compcareclinics.com

Website: https://compcareclinics.com/

If you believe you or someone else has been discriminated against because of race, color, national origin, disability, age, or sex by an entity receiving financial assistance form U.S. Department of Human Services (HHS), you or your legal representative may file a complaint with the Office for Civil Rights (OCR). Complaints can be submitted electronically through the OCR Complaint Portal, available at https://ocrportal.hhs.gov/ocr, by mail, or by phone at:

U.S. Department of Health and Human Services

200 Independence Avenue, SW

Room 509F, HHH Building

Washington, D.C. 20201

Tel:  1-800-368-1019 / TDD: 1-800-537-7697

Email: OCRComplaint@hhs.gov

Forms are available at http://www.hhs.gov/ocr/office/file/index.html

 

 

Español (Spanish)

ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-651-508-0936.

繁體中文 (Chinese)

注意:如果您使用繁體中文,您可以免費獲得語言援助服務。請致電 1-651-508-0936.

Tiếng Vit (Vietnamese)

CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số 1-651-508-0936.

한국어 (Korean)

주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다. 1-651-508-0936 번으로 전화해 주십시오.

Tagalog

PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad. Tumawag sa 1-651-508-0936.

Русский (Russian)

ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода. Звоните 1-651-508-0936.

العربية (Arabic)

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Kreyòl Ayisyen (Haitian Creole)

ATANSYON: Si w pale Kreyòl Ayisyen, gen sèvis èd pou lang ki disponib gratis pou ou. Rele 1-651-508-0936.

Français (French)

ATTENTION: Si vous parlez français, des services d’aide linguistique vous sont proposés gratuitement. Appelez le 1-651-508-0936.

Polski (Polish)

UWAGA: Jeżeli mówisz po polsku, możesz skorzystać z bezpłatnej pomocy językowej. Zadzwoń pod numer 1-651-508-0936.

Português (Portuguese)

Se necessita destes serviços, contacte HHS através do número 1-651-508-0936.

Italiano (Italian)

ATTENZIONE: In caso la lingua parlata sia l’italiano, sono disponibili servizi di assistenza linguistica gratuiti. Chiamare il numero 1-651-508-0936.

Deutsch (German)

ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung. Rufnummer: 1-651-508-0936.

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