Terms & Conditions


Terms of Use

These Terms of Use govern your use of the web site located at www.compcareclinics.com (the "Site"). These Terms of Use apply to all users of the Site, whether visitors who merely browse the Site or users who register as patients or caregivers to receive services from the Site.Description of the SiteThe Site provides a video based healthcare service that allows users to provide a clinical history and symptoms for the list of common minor conditions supported within our service menu. Based on the information you provide, licensed medical practitioners will provide a diagnosis and treatment plan. THE SITE IS NOT INTENDED FOR USE IN A MEDICAL EMERGENCY. If appropriate, you may be referred to an alternative setting to receive care.

Use of the Site

If you register to receive services from CompCare as a patient or caregiver, we will rely on you to provide accurate and complete information throughout both the clinical interview and the registration process, in order to provide appropriate care to you. You may access the Sites services for yourself, or for your minor children as permitted by the rules of the Site. In addition, you must provide a phone number that can be used by us to contact you with any questions after completing the interview in order to provide a diagnosis and treatment plan via the Site. You also must notify us as soon as you become aware of any critical change to your information that could impact an active treatment plan provided through the Site.

Changes in Terms of Use

We reserve the right to revise and update these Terms of Use. Any such revisions will be effective on the date of posting to the Site. Your use of the Site following any such revisions will be deemed your acceptance of such revisions. You should periodically visit the Site to review the current terms to which you are bound. You should contact your managed care plan to find out whether the services will be covered for you. If you are a member of a Government Healthcare Program that does not cover CompCare services, you understand and agree that you are personally financially responsible for the full cost of the CompCare service, because it is not a covered service under the program.

Privacy Policy

In order to receive treatment services, users provide personal contact information as part of the registration/checkout process for patients requesting treatment. Our privacy practices and your rights as a patient of CompCare are explained in the Privacy Practices below, which may be updated by us from time to time. Subject to the limitations described in the Notice of Privacy Practices, we may use your personal contact information (name, mailing address, and email address) to advertise and market our products and services to you ("marketing communications"). You consent to this use of your personal contact information for our marketing communications by your use of our website. You may unsubscribe to future email marketing communications by clicking on the unsubscribe link provided in our email marketing communications. Regardless of your decision to opt-out of future email marketing communications, we may still contact you if you are receiving services from us as a patient or caregiver. For purposes of this Privacy Policy, "we" means CompCare as part of the Presence Telehealth system as described in the Notice of Privacy Practices, or an independent CompCare organization, such as CompCare.

Call Recording

If you speak with CompCare staff on the phone, your call may be recorded for quality purposes.

Cookies and Web Beacons

To learn what areas of our site are most popular, we collect anonymous, non-personal data about the pages you go to through the use of small files called "cookies" and "web beacons" or "pixels tags," which may be sent by your web browser to us and stored on your computers hard drive. For example, we may use cookies to enable you to use certain website features, store your preferences or recognize you when you return to our site. We may use web beacons (also called pixel tags) on email communication with you (in the form of small graphic images) or on our site to analyze your online behavior and measure the effectiveness of our site and the services we provide to you. Each cookie is automatically deleted after a period of time or when you close your web browser. We use both cookies and web beacons to help us enhance your experience on our site, improve navigation and site design and learn more about your preferences.At this time, we do not honor "do not track" signals from a web site browser. You are able to limit the computer data we collect from you by setting your web browser to not accept cookies. If you limit the data we collect, some features on our site may not work properly for you and we may not be able to provide certain services to you through our site. We utilize third party applications to collect and manage usage data (for example, how many visitors we have to the site). Third party application vendors may have access to the usage data that we collect.

Login Security

As part of the registration process for patients or caregivers, the Site requires that you create a unique personal login ID and password. You are solely responsible for maintaining the safety and security of your login ID and password. You should change your password if you believe that confidentiality has been compromised.


The content of the Site, including, without limitation, text, graphics, images and other material, including software developed and licensed by us, which permits the access and use of the Site (collectively the "Content"), is protected by intellectual property laws, including copyright laws. All right, title and interest in and to the Content remains vested in us and shall not pass to you or any other user.

Restrictions on Use

You may view or download copies of the material on the Site for your own personal, noncommercial use. You may not, and may not knowingly allow any third party to, (a) reverse-engineer, disassemble, decompile, reproduce, transcribe, translate into any language or computer language, re-transmit in any form by any means, resell, or redistribute the Content without our prior written consent, (b) reverse engineer or attempt to discover any underlying ideas, source code, processes, techniques, technology, design, formula, engineering, or algorithms of the Site, or (c) use the Site for commercial purposes or otherwise use or allow others to use the Site for the benefit of any third party.


The trade names, trademarks, service marks, logos, and slogans contained in the Site are the trade names, trademarks, service marks, logos and slogans of Presence Telehealth PLLC and/or its subsidiaries and affiliates (each a "Mark" and collectively the "Marks"). You are not authorized to use any Mark in any advertisement, publicity or in any other commercial manner without our prior written consent. The trade names, trademarks, service marks, logos and slogans contained in the Site that are not our Marks are the trade names, trademarks, service marks, logos and slogans of their respective owners. References that we make to any specific trade name, trademark, service mark, product, service or process of a third party do not necessarily constitute or imply our endorsement, sponsorship or recommendation of the third party trade name, trademark, service mark, product, service or process, unless otherwise explicitly provided.Medicare and Medical AssistanceYou should contact your managed care plan to find out whether the services will be covered for you. If you are a member of a Government Healthcare Program that does not cover CompCare services, you understand and agree that you are personally financially responsible for the full cost of the CompCare service, because it is not a covered service under the program.Links to Other SitesThe Site and Content may contain links to web sites operated by third parties. These links are provided solely for convenience and reference purposes only. The inclusion of any such link does not imply that we endorse the content of any web site to which the Site provides a link, nor are we liable for your reliance on or use of any information or materials contained in them.

User Feedback

You may be asked to provide feedback on your CompCare experience. This feedback is always optional and your choice. This feedback may be hosted and stored at a third party site. You agree to not provide any personally identifiable information such as name or insurance ID as described on the feedback screen.

Limitation of Liability

In no event shall we be liable to anyone for any delays, inaccuracies, errors or omissions with respect to the Site or the transmission or delivery of all or any part of the services, for any damage arising thereof, or any results obtained from the use of the Site.

Governing Law and Forum for Disputes

The existence of the Site is not intended and should not be construed to mean that we are conducting business in all states of the United States of America, or that we consent to submit to the personal jurisdiction of the state or federal courts in any state in the United States, except the State of Minnesota. Any claim or action arising directly or indirectly from the use of the Site be brought in Minnesota state court in Hennepin County, Minnesota or in the United States District Court for the District of Minnesota and shall be construed in all respects under the laws of the State of Minnesota, exclusive of its choice of law or conflict of laws provisions.

HIPAA & Privacy Policy

This notice describes how medical information about you may be used and disclosed and how you can get access to this information.Please review it carefully.Effective May 01, 2017


Our mission is to improve health and well-being in partnership with our members, patients and community. We want you to feel supported and informed in your care and coverage. This includes explaining how we use and manage your information, and your rights and choices related to that information.Privacy is a complicated subject. We know it can be confusing, especially as different state and federal laws come into play. We honor the trust you place in us by choosing us for your treatment and care. We hope this summary of your rights and choices, and our responsibilities for how we use and share your information, helps you understand how we follow the law and honor your trust.Your InformationIn this notice, when we use "your information" we're referring to information that identifies you and relates to your health or condition, your health care services, or payment for those services. It includes health information, like diagnosis and treatment plans. It also includes demographic information like your name, address, phone number and date of birth.


When it comes to your information and privacy, you have important rights under state and federal law.This section explains those rights. Ask us about them and we'll explain the process, including if you need to put your request in writing.

You have the right to:

- Get an electronic or paper copy of your information. You can ask to see or get an electronic or paper copy of your information.We'll provide a copy or a summary of your information as quickly as possible.If there are records that we can't share or if we limit access, we'll help you understand why.

- Ask us to correct your information. You can ask us to correct your information if you tell us why you think it's incorrect or incomplete.We may say "no" to your request, but we'll tell you why in writing as quickly as possible. In that case, you can ask us to keep a copy of your disagreement (a written statement you provide to us) with your records.

- Ask us to limit what we use or share. You can ask us not to use or share your information. We'll always consider your request, but we may say "no" if it would affect our ability to provide care or service to you, or if we are unable to make the change in our systems.If you pay the full amount out-of-pocket for a service or item, you can ask us when you check in not to share information about that service or item with your health plan. We'll honor your request, unless the law requires us to share that information with your health plan.

- Request confidential communications. You can ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address. We'll do our best to meet your needs.

- Get a list of who has received your information. You can ask for a list (an "accounting") of the times we've shared your information with outside organizations or individuals, who we shared it with, and why.We'll include all the times we've shared your information, except for when it was about your treatment, payment for your treatment or health care operations, and certain other time's when we've released your information (such as if you asked us to share it and releases we've already told you about).

- File a complaint if you feel your privacy rights have been violated. You can complain directly to us if you feel we've violated your privacy rights by contacting us using the information on the last page of this notice.You can also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights. Find contact information at www.hhs.gov/ocr/privacy/hipaa/complaints/.We won't act against you for making a complaint.


In some situations, you have additional choices about how we use and share your information. If you have a preference in the situations described below, let us know. Tell us what you want us to do, and we'll follow your instructions while following the law.You can tell us not to:Share your information with your family, close friends, or others involved in your care.Include you in our patient directory when you're admitted to one of our hospitals.Contact you to raise money to support our mission.Share your information with others for health research. (We can still use your information for our own research as long as we follow the law.)We must get your written permission before we:Use or share your information to market another organization's products or services.Use or share your information to market our own products or services, if another organization is paying us to do it or if the products or services are not health-related.Sell or rent your information to another organization.


We protect your information because your privacy is important to us, and because it's the law.We must follow the responsibilities and privacy practices described in this notice.We must make this notice available to you in our patient care locations and online at www.compcareclinics.com. We can change this notice, and the changes will apply to all information we have about you. If we make significant changes, we'll post the new notice at our patient care locations and online.We'll let you know quickly if a breach (unauthorized use or sharing) occurs that may have the privacy of your information at risk.We won't use or share your information except as covered in this notice, unless you tell us we can in writing. You may change your mind at any time. Let us know in writing if you change your mind.When the law requires us to get your permission in writing before we use or share your information, we'll do so.We will ask you for this permission when you first become a patient and occasionally after that. This allows us to better arrange for your care, payment for your care, and our operations as described below. If you don't want to give us your permission, then we may not be able to bill your health plan for your services and may need to bill you personally. We may also not be able to coordinate your care.How do we typically use and share your information?We typically use and share your information in the following ways:To treat you (treatment)We use and share your information to treat you. We share it with other professionals and organizations that are treating you or managing your care, and to create a safe and more coordinated care experience for you. This includes sharing within organized health care arrangements, such as doctors on a hospital's medical staff who work together to care for you.Example:As your primary care physician, we tell a specialty doctor who is treating you what medicines you're taking, to avoid dangerous drug interactions.Example:We remind you of an upcoming appointment with us.Please note that we don't need your permission to share your information in a medical emergency if you can't give us permission due to your condition. Also, the organizations covered by this notice don't need your permission to share your information with each other, as long as it's to care for you or for another permitted purpose.To bill for your services (payment). We can use and share your information to bill and get paid by health plans and others for care that you receive.Example:We send information about the service we provided to you to your health plan so it will pay us for those services.Example:We may contact your health plan to see if a service is covered before we provide that care.To run our organization (health care operations). We use and share your information to improve the quality of your care and experience, and to manage our operations.Example:We use limited amounts of your information to help with licensing and accreditation, and evaluating quality.Example:We share limited amounts of your information with business associates – those we partner with to provide services on our behalf but who aren't our employees or affiliates. These partners are required by law to safeguard your information the same way we do.How else do we use or share your information?We're allowed or required to share your information in other ways that relate to public health and legal activities. We have to meet many conditions in the law before we can share your information for these purposes.Follow the law. We use or share your information if state or federal law requires it.Help with public health and safety issues. We share your information with public health authorities or other authorized agencies in certain situations such as to:Prevent disease. Help with product recalls. Report adverse reactions to medications. Report suspected abuse, neglect, domestic violence or crimes in our care locations. Prevent or reduce a serious threat to anyone's health or safety. Help with health system oversight, such as audits or investigations. Comply with special government functions such as military, national security, presidential protective services and disclosures to correctional facilities. Respond to organ and tissue donation requests. We use and share your information to help with organ or tissue donation.Work with a medical examiner or funeral director. We share your information with a coroner, medical examiner, or funeral director.Handle workers' compensation. We use and share your information for your workers' compensation claims.Respond to lawsuits and legal actions. We can use and share your information for legal actions, or in response to a court or administrative order, or other lawful process.We can share your information with authorized law enforcement officials.With your written permission. If we want to use or share your information in a way not covered in this notice, we're required to get your written permission first.


Please talk to us at your place of care if you have any questions about this notice. You can also contact us by phone: Compcare Integrity and Compliance by phone at 651-508-0936 or by email at info@compcareclinics.com. This notice applies to all our organizations and providers*: Vendors, Specialists, Medical Staff who provide services at any of the organizations on this list. Specialty programs and services provided by any of the organizations on this list * This list may change from time to time, as our organization changes and grows. We will update the list as changes occur. Compcare Occupational Medicine & Urgent Care