Card on File Policy

Compcare Urgent Care requires most patients to provide a form of payment (“Card on File”) in case of further patient cost responsibility after insurance adjudication of their visit. This mandatory “Card on File” policy allows for smoother transactions and billing for our patients and will ensure that Compcare Urgent Care can collect for services rendered in a timely manner from all patients.

The only patients not required to provide a “Card on File” are listed. All other patients must provide a “Card on File”.

• Patients experiencing a medical emergency

• Medicare or Medicaid or dual coverage patients

• Self-pay visits

• Workers Compensation patients

Options for Card on File include:

• HSA

• HRA

• FSA

• Debit card

• Credit Card

Please be assured that payment card information will be safely held on a secure, encrypted site. No financial information will be available to our staff, held in our system, or at our office.

Co-pays will still be collected at each visit (if applicable). We will submit all patient claims to insurance payors as usual.

When the insurance claim is processed, the patient should receive an explanation of benefits (EOB), either in the mail or electronically from their insurer that outlines the patient responsibility for services rendered. We also receive a copy of the EOB from our patient’s insurer and will charge the card on file the amount indicated as patient responsibility for services rendered within 3-5 business days of receipt of that EOB. If there is no balance due as per the EOB, the card on file will not be charged.